Privacy policy
Last updated: August 11, 2026
This Privacy Policy describes how Resolvia ("we," "us," "our") collects, uses, and shares your personal information when you visit this website, make a purchase, or communicate with us.
Information we collect
- Order information: name, billing and shipping address, email address, phone number, and payment details (processed by our payment processors; we do not store full card numbers).
- Device and usage information: IP address, browser and device type, pages viewed, referring pages, and interactions with the site, collected through cookies, pixels, and similar technologies.
- Communications: emails, messages, reviews, and survey responses you send us.
We do not knowingly collect medical records or health information, and nothing you purchase from us creates a medical or patient relationship. Purchase history on this site is commercial information, not a health record.
How we use your information
- To process, fulfill, and deliver orders, including sharing order details with our payment processors, fulfillment and logistics partners, and suppliers.
- To provide customer support and honor our guarantee.
- To send transactional messages, and — with your consent or as permitted by law — marketing emails and texts. You can opt out of marketing at any time via the unsubscribe link or by replying STOP.
- To measure and improve our advertising and website, including through analytics and advertising partners.
- To prevent fraud and abuse, and to comply with legal obligations.
Cookies, pixels, and advertising
We use cookies and tracking pixels — including the Meta (Facebook) pixel and similar tools from other platforms — to understand how visitors use the site and to measure and improve our advertising. These partners may collect information about your visits over time and across sites and use it as described in their own privacy policies. You can limit tracking through your browser's cookie settings and through the ad preference tools offered by those platforms.
How we share information
We share personal information with service providers who need it to run our business: payment processors, fulfillment and shipping partners, email and SMS platforms, customer-support tools, and analytics and advertising partners. We may also share information to comply with law, to enforce our terms, to protect our rights and safety, or in connection with a business transfer. We do not sell your personal information for money. Where our sharing with advertising partners qualifies as "sharing" or "targeted advertising" under state privacy laws, you may opt out as described below.
Your rights
Depending on where you live, you may have the right to access, correct, or delete personal information we hold about you, and to opt out of targeted advertising. To exercise any of these rights, email support@getresolvia.com with your request; we will verify it and respond as required by applicable law. We will not discriminate against you for exercising your rights.
Data retention and security
We retain order and account information as long as needed for the purposes above, including tax, accounting, guarantee, and fraud-prevention purposes. We use commercially reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
This site is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
Changes
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
Contact
Privacy questions or requests: support@getresolvia.com