Refund policy

Last updated: August 11, 2026

The Eight-Week Guarantee

The study behind our formula ran eight weeks. So does your guarantee. If you are not satisfied within 60 days of the date your order is delivered, email us and we will refund every dollar you paid for the product. Keep the bottles. You do not need to ship anything back.

How to request a refund

  • Email support@getresolvia.com from the email address used at checkout, with your order number.
  • Refund requests must be received within 60 days of the delivery date shown by the carrier (or, if no delivery scan exists, within 75 days of the order date).
  • Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank.

Terms and limits

  • The guarantee applies to purchases made on this website only. Products purchased from any third party, marketplace, or reseller are not eligible.
  • The guarantee covers the product price. Original shipping charges, where applicable, are non-refundable.
  • One guarantee claim per customer and per household. The guarantee applies to your first purchase of a given product; repeat purchases of the same product are not eligible.
  • Orders of more than six (6) bottles, wholesale orders, and orders we reasonably determine were placed for resale are not eligible.
  • We reserve the right to refuse a refund where we reasonably determine the request is fraudulent or abusive, or where a chargeback has already been filed for the same order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and your order number. We will replace the item or refund it, at your choice, at no cost to you.

Before you dispute a charge

If anything about your order is wrong, contact us first at support@getresolvia.com. We resolve almost every issue faster than a payment dispute can, and by purchasing you agree to give us the opportunity to resolve any issue before initiating a chargeback.

Late or missing refunds

If a refund was approved and has not appeared after 10 business days, check with your bank or card issuer first, as posting times vary. If it still has not appeared, email us and we will provide the refund transaction reference.