Shipping policy
Last updated: August 11, 2026
Where we ship
We currently ship to addresses within the United States only. We do not ship to P.O. boxes in some cases, APO/FPO addresses, or international destinations at this time.
Processing and delivery times
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays begin processing the next business day.
- Typical delivery is 5–10 business days from the date your order ships. Delivery estimates are estimates, not guarantees.
- You will receive a confirmation email with tracking once your order ships.
Shipping rates
Shipping rates, including any free-shipping offers, are shown at checkout before you pay.
Carrier delays
Once an order is transferred to the carrier, transit times are controlled by the carrier. We are not responsible for delays caused by the carrier, weather, or events outside our control, and shipping delays do not entitle an order to cancellation while in transit. Your Eight-Week Guarantee runs from the delivery date, so carrier delays never shorten your guarantee window.
Incorrect addresses
You are responsible for entering a complete and accurate shipping address. If an order is returned to us or lost because the address provided was incorrect or incomplete, we can reship it to a corrected address at your expense. If you notice an address error, email support@getresolvia.com immediately; we can usually correct an address only before the order ships.
Lost, stolen, or missing packages
- If tracking shows your package as delivered but you cannot find it, check with household members and neighbors and allow 48 hours, as carriers sometimes mark packages delivered early.
- We are not responsible for packages lost or stolen after the carrier confirms delivery to the address provided. That said, contact us — we will help you file a carrier claim and will work with you to make it right.
- If tracking shows no movement for 10 business days, contact us and we will investigate with the carrier and reship or refund as appropriate.
Order changes and cancellations
To change or cancel an order, email support@getresolvia.com as soon as possible with your order number. We can usually change or cancel an order only before it is fulfilled. Once an order has shipped, it cannot be cancelled — but it remains fully covered by the Eight-Week Guarantee described in our Refund Policy.
Contact
Questions about shipping: support@getresolvia.com